Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.
  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?
Once you are at our location, communicate your findings.
  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Great service, on time, on estimate. Felt like family while I was there. Highly recommend.


-Greg M.

Thank you to Mitch Smith Auto Service for taking such good care of the APL van. Thank you for your kindness and your support of the Animal Protection League.


-Maleah S.

Great people, with a good shop that stands by their work. Would definitely recommend.


-Josh P.

They go above and beyond. Great prices and great service.


-Tom R.

Good people. Good Service. Would Recommend.


-Cindy R. J.

Called for price on battery, on a Tuesday, got it installed free next day total time there 20 minutes! Fast and friendly service! Would recommend to try Mitch Smith auto service.


-Marc O.

The best shop in Anderson for all of your automotive needs. Go visit the staff and facility to see for yourself!!!


-Jacob W. S.

It's so nice to have a shop that offers honesty and integrity as the basis of their service!


-Terry A.

Great people ! Very professional, provide great service while finding the cheapest route for you ! Choose this place. I will take all of my cars there.


-Derrick A.

Wow! These guys are great! I bought a street rod on line with all kinds of things to fix and finish. They got right on it and are doing a top notch job. They are so friendly I feel like I've known them all my life. They are always ready to show me their progress and include me in the process. I really appreciate that as I'm not able to do the work myself. I feel confident that when it's finished it will be the best work at the best price around, and I've made some good friends in the auto service business.


-Charles C.

Very clean on the inside :-) friendly staff, asked me if I or my kids who waited with me wanted anything .. It was a good experience, will be coming back


-Regan H.

Awesome facility!!! Cleanest shop around with the friendliest staff. Won't take my vehicles anywhere else!!!


-Adam H.

You are always so attentive to your customers' needs and go over the top to make our experience with you the best we've ever known.


-Cindy B.

Mitch Smith always services my RV. He and his staff are very friendly and Always go above and beyond to make sure that we are safe on the road.


-Becky T.

We have always received excellent service @ Mitch Smith's. They have completed work on our vehicles (over the last couple years) beyond normal oil changes and maintenance. Some of these services included transmission replacement, brake work, and recently, a power window repair. In every case, the proposed services were explained in detail, with an accurate estimate of cost. After the work was done, we have always been satisfied. It is such a rare pleasure to be able to drop a vehicle off for service with complete confidence that the work will be done not only quickly but also accurately. Everyone we have dealt with @ Mitch Smith's has been friendly & respectful of our needs. This is exactly the way all businesses in America should treat their customers.


-G. User

You guys are really the only people I trust with my vehicles. Prices may or may not be cheaper other places, but either way I choose Mitch Smith!!


-Nick R.

I really liked their attention to the customers needs and the little things they did while my vehicles have been in for repair. Such as vacuum the floor board or painting the calipers.


-G. User
  • ASE (Automotive Service Excellence)
  • Jasper
  • Car Care Aware
  • Call Us For Service: 765-640-0237