Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
- Ask as many questions as you need. Do not be embarrassed to request lay definitions.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Took my RV Motorhome for rear brake issues. Dan was my contact at front desk and he kept me up to date on how my repair was going. They were able to do the work needed and in a timely basis. I couldn't be happier with the professional care I received. 10 out of 10! Couldn't have been better. Thanks!
Great place, great people to work with. I've been taking my truck to Mitch's since discovering them a year and a half ago. Maintenance and or needing something fixed I'm bringing here. Big THANKS to all of them!!! Eric, Dan, and Adam in the front office when you walk in, Marie, and Mitch and all service techs, thank you. I'm going to mention one tech in particular, Cody, he had his fill with my truck this last time it was in, thanks so much, you're all awesome!!!
I had an oil change for my 2020 GMC Sierra and I didn't have much time in my schedule with the holiday and family here. The team at Mitch Smith Auto was able to get me in right away at my convenience and did a get job! Thanks for the care, concern and professionalism! Two thumbs up!!!
These gentlemen are the best service team I have used in 63 years I will never trust service to anyone else again I now feel safe driving my older car They went completely over my older model car and made me aware of wear and tear parts needing service soon as well as fixing my current very serious problem. They are more than reasonable in price and do superior work with patience and respect to customers Thank you so much!!!!!